WDTMEDIA

Support Center

Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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General Billing Issues

  • Dominating Local Billing

    Is there a monthly usage charge for dominating local? Or was there just a one off fee depending on which pac...

    0 Community Answers Jan 25, 2012 07:32PM EST

  • additional sites

    i would like to purchase additional page credits, i dont necessarily need more domains. what increments can i ...

    1 Champ Answer 0 Community Answers Jan 12, 2012 01:28PM EST

  • Cancelling my Account

    Hello, I am trying to cancel my Rank Builder account. I no longer have the original email. Thanks

    1 Champ Answer 0 Community Answers Aug 19, 2011 07:32AM EDT

  • Cancel

    Hello, I am trying to cancel my subscription to Rank Builder, but have not been able to find the original e...

    1 Champ Answer 0 Community Answers Aug 12, 2011 04:47AM EDT

  • Cancellation

    Please cancel my membership to Rank Builder. I no longer am doing anything on the internet and so am not ge...

    1 Champ Answer 0 Community Answers Jun 15, 2011 12:50AM EDT

  • Cancellation

    I've been a member for 3 months now, I think, but haven't been able to get the system working on my Windows XP...

    1 Champ Answer 0 Community Answers May 17, 2011 04:35AM EDT

  • Restart My Billing

    Dear Support I would like to start using rank builder again. and would like to know how make pay...

    2 Champ Answers 0 Community Answers May 03, 2011 06:12AM EDT

  • Refund Request

    Hi - Cheryl A. Support Champs manager. I just wanted you to know that I've hidden your question - not because ...

    0 Community Answers Apr 09, 2011 01:31AM EDT

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