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Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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Problem downloading the software.

Bob Boyd Oct 20, 2011 12:55PM EDT

My name is Bob Boy, I am a RankBuilder VIP Member, I was trying to download the latest version of Rank Builder, but the only thing that will show on my file is the installer, and when I start to run the file and save it on my desktop, it won't appear. Please help me on how to download the file because it is been few days since i was trying to download it but it won't work. Please give a quick attention on the problem that I encounter.

Thanks,
Bob Boyd

1 Champ Answer

Venellin Oct 21, 2011 04:52AM EDT

Hi, its Venelin from RB support staff, could you please try to install .net 3.5 and 4.0 frameworks, and then retry:

http://www.microsoft.com/download/en/details.aspx?id=17851

http://www.microsoft.com/download/en/details.aspx?id=22

After installing the above, please retry running the installer.
Please also make sure you are starting it as Administrator ( in admin account)
Please also try to disable your antivirus temporary - till the installer is running, as some antiviruses tend to block it( like Norton antivirus for example.)
Please let me know if none of above didnt help - I will help then thru remote desktop session
Regards,
Venelin

Venellin | WDT Media Support Champ
http://supportchamps.com

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