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In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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downloading problem

famira Sep 14, 2011 05:29PM EDT

After downloading icons appeared on my desktop, but when I click on it same message comes "unable to find a version of the runtime to run this application".
???

1 Champ Answer

Randy S. Sep 15, 2011 04:12AM EDT

Hi Famira,

You are actually having a .NET Framework issue I've seen. You really shouldn't have this issue at all if you are running .NET Framework 2.0 but this issue has popped up nonetheless. Do you have a 64bit processor or 32 bit processor? If so, you will need to download the proper version of the .NET Framework. Did you have any problems with other .NET applications before this?

To see what version of the Framework you have installed, check your C:\WINDOWS\Microsoft.NET\Framework folder and you will see sub folders with their names being the version number of the version(s) you have installed.

Randy S. | WDT Media Support Champ
http://supportchamps.com

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