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Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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can't get RB to download

Alan Weidner Aug 12, 2011 03:51PM EDT

I have been using RB at my office since February. Been working fine. I am now starting to work from home on a new computer. I reset the license and then went to download the software. When I download it (save it), I am told it is downloaded but when I go to open the file it won't do anything. I used Firefox and IE and it didn't work either time (IE gave me a message that download was complete but errors on the page; Firefox just won't open). I also have Norton Internet protection on the laptop I am downloading to. Any idea why I can't get the file to run?

1 Champ Answer

Randy S. Aug 15, 2011 04:40AM EDT

Hi Alan,

You are only licensed to use Rank Builder on one computer at a time.

If you want to change computers, (for example working on a new computer), you have two options. The first is to buy two licenses of Rank Builder. The second is to "reset" your license. (which you already did)

Just make sure when asked for "Email" and "Password", make sure you enter the same information you used to "activate" the software the first time.

Randy S. | WDT Media Support Champ
http://supportchamps.com

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