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WDTMEDIA

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Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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Truly Absent Training Material Here

Michael Goodwin Jul 16, 2011 10:03AM EDT

In trying to use rankbuilder, it is almost unfathomable how poor the training and resources are. You can't use the social bookmarting software based on the information they provide. And the video training seems to be with a much older version tied to the linkwheel builder. For a membership site, this appears to be almost certain to push people away for better solutions that are supported.

Shame on somebody for not supporting this product better.

1 Champ Answer

Venellin Aug 04, 2011 11:51AM EDT

Hi, please check the PDF manual instead as it is more current and matches latest versions:

http://rankbuilder.com/Rank-Builder-User-Guide.pdf

Venellin | WDT Media Support Champ
http://supportchamps.com

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