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shortcode error

Mark Feb 03, 2012 01:28AM EST

Hi,

I tried use the shortcodes but im getting this:

Warning: include(../../../../wp-blog-header.php) [function.include]: failed to open stream: No such file or directory in /home/mtubes/public_html/MENEXERCISEPROGRAM.COM/wp-content/themes/authoritize/authoritize/mce/AuthPro.php on line 2

Warning: include(../../../../wp-blog-header.php) [function.include]: failed to open stream: No such file or directory in /home/mtubes/public_html/MENEXERCISEPROGRAM.COM/wp-content/themes/authoritize/authoritize/mce/AuthPro.php on line 2

Warning: include() [function.include]: Failed opening '../../../../wp-blog-header.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/mtubes/public_html/MENEXERCISEPROGRAM.COM/wp-content/themes/authoritize/authoritize/mce/AuthPro.php on line 2

Warning: include(TEMPLATEPATH/sales/includes/core/functions.php) [function.include]: failed to open stream: No such file or directory in /home/mtubes/public_html/MENEXERCISEPROGRAM.COM/wp-content/themes/authoritize/authoritize/mce/AuthPro.php on line 3

Warning: include(TEMPLATEPATH/sales/includes/core/functions.php) [function.include]: failed to open stream: No such file or directory in /home/mtubes/public_html/MENEXERCISEPROGRAM.COM/wp-content/themes/authoritize/authoritize/mce/AuthPro.php on line 3

Warning: include() [function.include]: Failed opening 'TEMPLATEPATH/sales/includes/core/functions.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/mtubes/public_html/MENEXERCISEPROGRAM.COM/wp-content/themes/authoritize/authoritize/mce/AuthPro.php on line 3

Fatal error: Call to undefined function get_bloginfo() in /home/mtubes/public_html/MENEXERCISEPROGRAM.COM/wp-content/themes/authoritize/authoritize/mce/AuthPro.php on line 6

I looked for solutions for my issue in the support center, i found a similar case. I tried it using chrome and mozilla. Unfortunately the issue still persisted. Could you please help he resolve the issue.

Thanks
Mark

1 Champ Answer

Jad Y. Feb 03, 2012 06:21AM EST

Jay here with customer support,

Thanks for writing in,

Please make sure you have those Plugins (3 recommended ones) installed properly and active :

– duplicatepost.zip
– tinymceadvanced.zip
– wp-backup.1.8.0.zip

Your problem is from the tinyMCE which is the second on the list. it might be not properly installed or not active.

Jad Y. | WDT Media Support Champ
http://supportchamps.com

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