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Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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Google see errors in video sitemap

Dave Jan 28, 2012 04:52PM EST

Could you tell me why Google will not index due to video sitemap having errors

"Invalid tag value

This XML tag has an invalid value. Please fix it and resubmit."

They just keep asking me resubmit when fixed.

Parent tag: video
Tag: duration

366

Jan 28, 2012
Parent tag: video
Tag: duration

1567

Jan 28, 2012
Parent tag: video
Tag: duration

2769

Jan 28, 2012

Please can you help.

2 Champ Answers

Cheryl A. Jan 31, 2012 04:32AM EST

Cheryl A. the customer support manager here. Thanks for writing in. I'm checking on this for you- but may have to ask tech support. Just in case they ask, can you send me your url and login information so i"ve got it ready for them? Thanks!

Cheryl A. | WDT Media Support Champ
http://supportchamps.com

Cheryl A. Jan 31, 2012 08:09AM EST

Cheryl again - by the way, I'm going to close this question, because it's public and I need you to open a new email ticket - which is private - and give me your login information! Thanks - please DON'T put it in this question, or everyone could have your login info. Please open a new email ticket, and remind me what the problem is...

This question is closed to new answers.

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