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Requested dataset

James Forster Jan 19, 2012 01:10PM EST

Hi, I've just done a dataset request, and it says i'll get a message in the dashboard when it is ready. I went to dashboard as soon as i had done request, and there was a message there saying my dataset was ready. I went to create a new project, but i can't find where i select this requested dataset from, and now when i go back to the dashboard the message has gone.

I'm wondering whether the dataset was actually ready at all, seeing as i had only just requested it. Do i need to wait a couple of days and then will i get another message? The original message in the dashboard confused me - and now it's gone. How will i know for definate that my dataset is ready? will it be present in the step 3 of project creation 'choose dataset' when it is ready?

Thanks

1 Champ Answer

Jad Y. Jan 24, 2012 11:19AM EST

Jay here with customer support ,

Thanks for writing in ,

We had a rush of people all signing up at the same time, so there is a back log. We are working as fast as we can, and you should have your dataset by the end of the week. Thank you for your patience.

Jad Y. | WDT Media Support Champ
http://supportchamps.com

1 Community Answer

Up 0 Rated Down
Keith Jenkins Jan 22, 2012 11:04AM EST

I'm having a similar problem.

I requested a database over a week ago and haven't seen anything.

I also don't have the option of resubmitting it now.

HELP!!

Thanks

This question is closed to new answers.

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