WDTMEDIA

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Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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error in post

Brian Wisz Jan 17, 2012 07:51PM EST

Hi, I am testing your plug in, I uploaded a video as self hosted, generated the site map fine, but on the post where the video should be it just says

Task Queue failed at step 5: Playlist could not be loaded: Playlist file did nto contain a valid playlist

1 Champ Answer

Randy S. Jan 18, 2012 04:34AM EST

The plugin has a set of defined features and functions which are outlined in the instructional guide and work very well for what it is designed to do. The steps for adding videos to your site that are outlined in the PDF are the only ways we guarantee this plugin will work. If you would like us to take a closer look, can you please provide us with your sites URL and set us up a temporary admin account? You can send us a secured email through:
http://www.supportchamps.com/customer/portal/emails/new

Randy S. | WDT Media Support Champ
http://supportchamps.com

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