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The plugin is not creating a sitemap.

Edward Jan 12, 2012 12:50AM EST

I have installed the plugin and the activation code. I then clicked the activate button again as it states in the install instruction manual.

When I open the sitemap file it states Video Link is not available.
I do not believe any sitemap is being generated.

Also I have attempted to upload an image.
I get a message stating that only jpef,gif,etc.. images accepted.
The image I uploaded was a jepeg.
I am not sure why I would get this message when the image is a jpeg as I stated previously.

The image was 480x640 is there a size requirement.

I appreciate any assistance you may be able to offer.

Thank You

1 Champ Answer

Jad Y. Jan 12, 2012 05:10AM EST

Jay here with customer support ,

Thanks for writing in ,

First you have to make sure that you videos on your posts and not on your pages , then make sure you are following the instructions step by step .
Regarding the image , don't forget that its a thumbnail .

Jad Y. | WDT Media Support Champ
http://supportchamps.com

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