Contact Us
- Post a Question (public)
- Open a Case (private)
In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...
I have installed the plugin and the activation code. I then clicked the activate button again as it states in the install instruction manual.
When I open the sitemap file it states Video Link is not available.
I do not believe any sitemap is being generated.
Also I have attempted to upload an image.
I get a message stating that only jpef,gif,etc.. images accepted.
The image I uploaded was a jepeg.
I am not sure why I would get this message when the image is a jpeg as I stated previously.
The image was 480x640 is there a size requirement.
I appreciate any assistance you may be able to offer.
Thank You
Jay here with customer support ,
Thanks for writing in ,
First you have to make sure that you videos on your posts and not on your pages , then make sure you are following the instructions step by step .
Regarding the image , don't forget that its a thumbnail .
Jad Y. | WDT Media Support Champ
http://supportchamps.com
This question is closed to new answers.