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Problems activating my plug in that I just bough today via WSO- SaleID: wso_2ccjb4_3333925

Lisa Jan 11, 2012 05:46PM EST


Problems activating my plug in that I just bough today via WSO- SaleID: wso_2ccjb4_3333925

I am trying to install the plug in in my word press theme, and the hosting company has added the ionCube PHP Loader lin-5.2, in my WP, and each time, I try to activate the plug in, I keep getting this same error, please advise what I need to do to activate this site. thank you!
Look forward to your reply.
Lisa

I pasted below the error message (I have removed my website info for privacy)
Site error: the file /hermes/xxx/xxxx/xxxxxxb/public_html/xxxxx/wp-content/plugins/gvideositemap/sitemap_gen.php requires the ionCube PHP Loader ioncube_loader_lin_5.2.so to be installed by the website operator. If you are the website operator please use the ionCube Loader Wizard to assist with installation.

1 Champ Answer

Cheryl A. Jan 12, 2012 02:18AM EST

Thanks for writing in. For Ioncube support we always recommend you consult with your specific hosting company. Because of the many different setups hosting companies may use we cannot offer a one-size-fits-all solution for properly installing and working with Ioncube. For this reason we do not offer Ioncube support. However, 99% of hosting companies will do it for you if you request it. Simply send in a ticket to your hosting account detailing that you would like Ioncube installed and running for your account globally. Normally, they will be more than happy to do it for you and if that's not the case, sadly I suggest looking for another hosting company. Also as just a side note, the majority of major hosting companies have Ioncube installed and working by default. It is the most universally used hosting utility which is why we use it in our products. We apologize for any inconvenience this may cause you now or in the future.

Cheryl A. | WDT Media Support Champ
http://supportchamps.com

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