WDTMEDIA

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Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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Brand New Member - Cannot Log In

Ron Blackwelder Jan 07, 2012 01:18PM EST

Brand new member - got the email, downloaded the software, downloaded documentation. Tried to access members area and cannot login using the information provided in the email. Clicked on link about problems with login, entered my email address and I get the following message:

ERROR: There is no user registered with that email address

Can you please provide assistance to get this reseolved? Thanks!

Ron

1 Champ Answer

Cheryl A. Jan 07, 2012 08:04PM EST

Cheryl A. the customer support manager here. Thanks for writing in! I'm happy to help. but you've opened a public question - which is like a forum - and your question - and my answer can be seen by anyone - and since you'll want your login information private, I'm going to close this question - and the duplicate one you've opened and ask you to open a private email ticket. In that one (NOT THIS ONE), please send me a copy of your original receipt, and I'll be happy to fix the log-in problem for you! I'll be looking for your email ticket...

Cheryl A. | WDT Media Support Champ
http://supportchamps.com

This question is closed to new answers.

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