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In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
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Transfers not completing

Alan Jan 06, 2012 10:47AM EST

Hello,

I am re-submitting this question, which I asked yesterday but since receiving an initial email reply which unfortunately didn't solve the problem I havent received a reply to my follow up emails. Hopefully this question will get picked up and a solution to my problem will be found.

Having installed and connected the latest DL plug-in, I then created and deployed a new project. Unfortunately the transfers are not completing. My project is showing as having 16 records, but none of them are completing transfer.

I have twice deleted project and plugin, re-downloaded the plugin and created new project, but the same problem recurrs each time with transfers not completing.

Thanks in anticipation of help to solve this problem.

Alan

1 Champ Answer

Jad Y. Jan 10, 2012 06:04AM EST

Jay here with customer support ,

Thanks for writing in ,

Sorry for the delay , i need from you to open a private case (ticket) and give me your log in infos and i promise your problem will be solved before 24 hours.

Jad Y. | WDT Media Support Champ
http://supportchamps.com

This question is closed to new answers.

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