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Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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Cancellation

Lee Ann King Jun 15, 2011 12:50AM EDT

Please cancel my membership to Rank Builder.

I no longer am doing anything on the internet and so am not getting anything out of your product/system.

I no longer have the original joining email as the computer it was downloaded on crashed and lost a lot of information.

If you need any more of my details, please contact me.

Thank you.
Lee Ann King

1 Champ Answer

Cheryl A. Jun 15, 2011 04:08AM EDT

Cheryl A. the customer support manager here. I'd be happy to help, but since you purchased through Clickbank you also need to cancel through them, as they handle monthly billing. Here's how to do that:

1. Find the original e-mail receipt sent from ClickBank for the product you bought. You can always do a subject search in your email inbox for “Receipt for your Clickbank Order” if you can't find it right away.

2. Find the CUSTOMER SERVICE section of your receipt e-mail (It is below the TECHNICAL SUPPORT section). Near the top of the Customer Service bit is a link, clicking this will bring you directly to your product support page.

3. From this page there is no obvious Cancel. But all you have to do is click on the "Get Support" icon.

4. This is where you can pick your support request type. You want to select 'cancel'. Follow the remaining instructions, and Clickbank will cancel your account and send you verification that it's been done.

If this doesn't answer your question or you need more help, just reply to this email and i'll be happy to assist.

Cheryl A. | WDT Media Support Champ
http://supportchamps.com

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