WDTMEDIA

Support Center

Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
Hide

Cancellation Of Subscription To Rank Builder

Kadri Egbeyemi Dec 18, 2011 02:22AM EST

Hi,

Its been over 4 days I submitted a question about not being able to access the rank builder software for the reason "Invalid email" and no response up till now.Please cancel my subscription to rank builder and stop further charge to my credit card. Thank you.

Kadri Egbeyemi

1 Champ Answer

Cheryl A. Dec 19, 2011 07:50AM EST

Cheryl A. the customer support manager here. You've opened a public question, so I'm going to close this ticket - with a public question, anyone can see your private information. Jay asked you to open a private ticket so he could help you - and I see that it's on the desk. But, I'll use it to send you the information about cancelling your account.

Cheryl A. | WDT Media Support Champ
http://supportchamps.com

This question is closed to new answers.

Contact Us