WDTMEDIA

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Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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Why my support ticket is been ignored ?

Ehud Kafri Dec 08, 2011 10:39AM EST

i submited support cases and did not get any replies it is important
i would like to cancel my Rank builder trail before it is being billed !
Thanks
Ehud

1 Champ Answer

Cheryl A. Dec 09, 2011 08:18AM EST

Cheryl A. the customer support manager here. Thanks for writing in. First of all, let me apologize for the poor support experience you've experience with us. Our support desk had a kind of meltdown, and wasn't sending out our messages and it took a couple of days to get the problem fixed. So although we were answering customers like you, you weren't getting our messages. Very frustrating all around! So, I'm happy to tell you that if you have any questions, you absolutely will not be ignored now!

I need you to open a private email case in order to talk to you about your refund. You have opened a public ticket, and any private information you shared here would be visible to everyone. So please DON'T add any additional information here. Insteal, choose the 'open a case' option for a private email ticket, and then send me the email address you used when you purchased, so I can verify if your refund has been processed. Thanks - I'll be looking for a new ticket from you...

Cheryl A. | WDT Media Support Champ
http://supportchamps.com

This question is closed to new answers.

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