WDTMEDIA

Support Center

Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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How do I post my own Videos on AP?

Last Updated: Jun 28, 2011 08:29AM EDT

You get embed code from any of the top video sharing sites or any service you use to host and serve your videos. We use a combination of amazon (to host videos) and a service called EZS3 which connects to your amazon account and creates video players for you (html5, ipod/pad/phone compatible too). Then it gives you embed which you would paste in the appropriate field in AP in order for your mp4 video to play correctly.

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