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Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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SEO Analyzer Never Finishes Loading - Spinning Wheel never stops

Last Updated: Jun 19, 2011 04:18PM EDT

Are you having this problem? The SEO Analyzer plugin refuses to function. Everything seems to load fine, but a timer wheel in the right pane just sits there and spins. (We call this the 'spinning wheel of death' )

If this is your problem, have you tried this?

1. When you create the post, are you filling out the main SEO keyword field. If not, the wheel will spin until you do.

2. Perhaps you have a conflict with another plugin. If you think you have a conflict, de-activate your plug-ins one at a time, and try again.

 

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