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Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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AP Engine Plugin Error Message IonCube

Last Updated: Jun 19, 2011 03:10PM EDT

If you're receiving this message after installing and trying to update the Authority Pro Engine Plugin:

Line 2
Site error: the file /home/equvujyp/public_html/wp-content/plugins/authorityproengine/appowered.php requires the ionCube PHP Loader ioncube_loader_lin_5.3.so to be installed by the website operator. If you are the website operator please use the ionCube Loader Wizard to assist with installation.


This is a very rare problem where some hosts do not install it by default (most do).

This is an issue you can write into your hosting support with and they will take care of for you. Tell them you want to install a Wordpress plugin which is encoded, but you need ioncube installed and working on your server. Give them the error message,

They will understand and install it for you. After that, you can activate the ap engine plugin and you'll be off and running.

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