WDTMEDIA

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Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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Password not working for Social Bookmark and Video Submitter

Last Updated: Jun 06, 2011 04:50PM EDT

First things first... Are you using the correct Login credentials?

Your username is the same password as you used to purchase the product from ClickBank, and your password is your ClickBank Order Number.

You can reset your license here:

http://www.linkbuilder-pro.com/reset_license.php


If you're comfortable with this next step, you should  try to find and delete any *.prj files in your RankBuilder folder

After that, if you're getting an error message that says 'wrong user name and password' remember that the login you use for the rankbuilder software is different from what you use to login to the Rank Builder membership site - as detailed above.  (They were set up this way on purpose for security reasons.)

Again, your username will be the same email you used when ordering Rank Builder on Clickbank, and your password is your Clickbank order ID number.

Also, a POP3-enabled email account is needed to create a registration for the membership site and to log-in to the training modules.

If you still can't log-in after trying this, please open a support ticket and copy and paste your clickbank receipt into the ticket. (You would have received it by email shortly after purchasing Rank Builder.) Then give us the link you're trying to log-in to, and a brief description of the problem you're having and the error message you see.
 

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