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In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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Error Messages after Downloading

Last Updated: Jun 06, 2011 11:25AM EDT

Issue: When I activated the Authority Pro Engine plugin, I got several warnings:

Warning: ape_admin(ap-admin/header.php) [function.ape-admin]: failed to open
stream: No such file or directory in
/home/content/m/i/r/miriadesign/html/telonomics/wp-content/plugins/authority
proengine/authorityproengine.php on line 519

Warning: ape_admin(ap-admin/header.php) [function.ape-admin]: failed to open
stream: No such file or directory in
/home/content/m/i/r/miriadesign/html/telonomics/wp-content/plugins/authority
proengine/authorityproengine.php on line 519

Warning: ape_admin() [function.include]: Failed opening
'ap-admin/header.php' for inclusion
(include_path='.:/usr/local/php5/lib/php') in
/home/content/m/i/r/miriadesign/html/telonomics/wp-content/plugins/authority
proengine/authorityproengine.php on line 519

Warning: cpt_icons(ap-admin/admin-icons.php) [function.cpt-icons]: failed to
open stream: No such file or directory in
/home/content/m/i/r/miriadesign/html/telonomics/wp-content/plugins/authority
proengine/authorityproengine.php on line 523

Warning: cpt_icons(ap-admin/admin-icons.php) [function.cpt-icons]: failed to
open stream: No such file or directory in
/home/content/m/i/r/miriadesign/html/telonomics/wp-content/plugins/authority
proengine/authorityproengine.php on line 523

Warning: cpt_icons() [function.include]: Failed opening
'ap-admin/admin-icons.php' for inclusion
(include_path='.:/usr/local/php5/lib/php') in
/home/content/m/i/r/miriadesign/html/telonomics/wp-content/plugins/authority
proengine/authorityproengine.php on line 523

If you see these warnings or error messages, here's how to resolve the problem:

The problem was that there were 2 folders missing that apparently weren't uploaded with
authorityproengine plugin folder (ap-admin and css). This was causingthe warnings that files were missing.
If you see similar error messages or warnings, re-upload the files (theme and plugins) just to be sure something like this didn't occur anywhere
else that may give you problems down the road. Either way, you will immediately know because you'll get a similar warning.

 

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