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Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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What are the system requirements for Rank Builder?

Last Updated: Apr 05, 2011 08:55AM EDT

Rank Builder System Requirements

 

  • Windows XP SP3 or greater
  • Internet Explorer 7 or greater
  • .NET 3.5 SP1


Note: Some systems may automatically install the .NET runtime for you if your operating system

doesn't have it already.

Internet Explorer Settings


You must follow the additional steps below:


1. Download the latest version of Internet Explorer here:

http://www.microsoft.com/windows/Internet-explorer/default.aspx


2. Install Internet Explorer, following all directions the installer provides.


3. After installation completes, you will need to enable Programmatic Clipboard access. Do this by clicking the Tools menu.

4. Choose Internet Options.

5. Choose Security.

6. Choose Custom Level.

7. Choose Scripting.

8. Allow Programmatic Clipboard Access

9. Enable, then click on OK/Save

You Need the .NET Framework, which you can get from here:

http://www.microsoft.com/downloads/details.aspx?FamilyId=AB99342F-5D1A-413D-8319-

81DA479AB0D7&displaylang=en

 


Please download and read the Rank Builder Training guide and watch the videos before attempting to use the software. THEN if you're still having problems, open a support ticket and provide as much information as possible - including  full details of your problem, screenshot, log message, your system info (Operating System, 32/64 bit, .NET and IE version etc.

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