WDTMEDIA

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Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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My Credit Card was lost or stolen or is no longer valid

Last Updated: May 12, 2011 05:25AM EDT

Here's what to do to ensure there's no disruption in your membership or product license.

Send an email to: jad@wdtmedia.com

Include a brief explanation of the problem with your credit card and what you'd like us to do.  

Examples:
 

  • Your card was lost or stolen and you're waiting for a new card to be issued.
  • Your card had expired, but you have a new expiration date and everything else is the same
  • You have a new credit card you'd like to use in place of the old one
Please include the following information as it applies to your situation:
  • Name as it appears on your new credit card
  • Card number, expiration date and CVV (the 3 digit code on the back of your CC)
  • Your billing date and payment amount
  • The name of the product
  • Your last billing date or the date you'd like your billing changed to
  • A copy of your original purchase reciept (you would have received this by email as soon as you made the payment)
You will be notified within 48-72 hours that the change has been processed.

If this article doesn't answer your particular questions, please open a support ticket and choose the name of the product you purchased. When asked for a department, choose billing, and one of our support champs will be happy to help.

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