WDTMEDIA

Support Center

Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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I need to change my billing date

Last Updated: May 12, 2011 05:25AM EDT

If you need to change your billing date for your membership or product payment, here's what to do:



Send an email to: jad@wdtmedia.com
 
You'll need to include all of the following information in your email (otherwise your email won't be processed):
  •  Your name, email address, and the name of the product
  • Your original billing date and the amount of your payment
  • The new billing date
  • Your credit card, expiry date and CVV code - OR PayPal information
  • Original Order Receipt and number
 
Once we've received this information, please allow 48-72 hours for an email confirmation that your request has been received and processed.

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