WDTMEDIA

Support Center

Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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How do I cancel my account?

Last Updated: May 12, 2011 05:25AM EDT
Here's how to cancel your account.

1. Open a support ticket and choose the product you wish to cancel.

2. Write "Cancel" in the ticket subject line.

3. Copy and Paste a copy of your original receipt inside the body of the ticket. (You would have received a receipt by email after purchasing the product.)

Note:  If you are within the 60 day refund period, and you also want a refund, please go to the Knowledge Base and read the steps to receiving a refund and follow them instead. Your account will be automatically disabled when your refund is processed.

If you have further questions, please open a support ticket, and someone from our billing department will be happy to help.

Please Note: If you purchased the product through Clickbank, and you're within the specified period for a cancellation or refund, please see this KB article about getting a refund from Clickbank.

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