WDTMEDIA

Support Center

Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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How to Get a Refund

Last Updated: May 12, 2011 05:25AM EDT

In order to get a quick, hassle-free refund, please follow the following easy steps:


#1. Please do NOT open multiple tickets requesting a refund, as multiple tickets with the same name, IP or email address are flagged as potential fraud and these tickets have to be handled manually, which slows down your refund time.  If you feel you need to check on the status of your refund, please reply to the same ticket.

#2. When opening a ticket, choose the MAIN product you're requesting a refund for. (If you purchased an additional product as an upsell, you can tell us that in the body of the email - you DON'T need to open two tickets.)

#3. When requesting a refund, please past a copy of your original receipt into the body of the ticket. (You would have received the receipt after purchasing the product).

#4. Please put "Refund Request" in the stubject line of your ticket.

#5. Provide a brief reason for your refund request, and if you're requesting your refund within the 60 day refund period.

Under normal conditions, your refund will be processed within 24-48 hours.

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