WDTMEDIA

Support Center

Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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What's my activation code?

Last Updated: Apr 05, 2011 08:30AM EDT

Your activation code - also called a 'product activation code' or a 'license number' or 'software registration code' (they're all the same thing, really) is your ClickBank Order ID number. To activate or register your license of Rank Builder, go to the Rank Builder Membership site and login. You can find it here: http://rankbuilder.com/access

All downloads can be found in the 'Download Center'.  After you've downloaded the software, you'll be asked for your License # and your email address. Use the same Email address that you used when purchasing the software.

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