WDTMEDIA

Support Center

Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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I need to re-register my software

Last Updated: Apr 05, 2011 08:28AM EDT

If you have had to re-download Rank Builder to your computer, or put it on a different computer (such as changing it from your desktop to your laptop), you have to reset - or register - your license in order for it to be valid. (Remember, unless you purchased two Rank Builder licenses, you are only authorized to have Rank Builder on one computer at a time.)

To "reset" your license, go here:

http://www.linkbuilder-pro.com/reset_license.php

For "Email" and "Password", please make sure you enter the same information you used to "activate" the software the first time.

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