WDTMEDIA

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Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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Error Code Ioncube

Last Updated: Jan 11, 2012 11:18AM EST
Q : What To Do If I got Error Code Ioncube

A : For Ioncube support we always recommend you consult with your specific hosting company. Because of the many different setups hosting companies may use we cannot offer a one-size-fits-all solution for properly installing and working with Ioncube. For this reason we do not offer Ioncube support. However, 99% of hosting companies will do it for you if you request it. Simply send in a ticket to your hosting account detailing that you would like Ioncube installed and running for your account globally. Normally, they will be more than happy to do it for you and if that's not the case, sadly I suggest looking for another hosting company. Also as just a side note, the majority of major hosting companies have Ioncube installed and working by default. It is the most universally used hosting utility which is why we use it in our products. We apologize for any inconvenience this may cause you now or in the future.

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