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Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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How Do I Change The Thumbnail Settings

Last Updated: Jan 09, 2012 01:18PM EST
Q : How Do I Change The Thumbnail Settings 

A : Instructions for setting a default thumbnail image:
     Step 1: Navigate to the Plugins Settings
     Step 2: Click on “choose file”, select your custom thumbnail image from the location on your computer and then click “change”.
     You should receive a success message after clicking “change”:
     If you receive an error, this means that the thumbnail folder is not writable.  Normally this shouldn't happen but will on some servers.
     To fix this, access your site via FTP, and navigate to:
     public_html/path_to_wp_install/wpcontent/plugins/gvideositemap/upload/thumb
     Set the permissions for this folder to 777.
     If it's the case that these permissions need to be set, it's s likely the accompanying folder inside the upload folder, 'video_file' folder, will need to be set at 777 as well.  
     Please check and set the appropriate permissions for this folder at the same time.
     Once you've done this, please follow the steps above again to set your default thumbnail image.
     To view your default thumbnail, click the “preview default thumbnail”

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