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Please read our guidelines

In an effort to answer all tickets within 24 hours, WDT media has created a new customer support policy, designed to make it easier for our support champs to answer your questions faster and better. Please note this new policy goes into effect October 25, 2011...

  1. Only 1 question or topic per support ticket. If you have issues that are related to each other, please do include them in your initial support ticket. But if you have different questions or topics, you will need to open a support ticket for each topic or question. (Please note, tickets are answered in the order received, so opening multiple tickets for the same questions will only delay your response time.)
  2. No custom work provided. We had to stop offering anything that is beyond explaining how to use the product. Any custom work request will be politely declined and/or referred to third-party developers you might want to work with.
  3. Our support team endeavors to reply to all tickets within 24 hours, except on weekends and holidays. If you haven't received an initial answer within 24 hours, please open your initial ticket and ask what's going on. Our system will automatically elevate the status of your ticket.
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AP Plugin Not Updating Automatically

Last Updated: Aug 18, 2011 10:43AM EDT
If the AP Plugin is not updating automatically from the plugin page - for example, you're getting the 'spinning wheel of death' - where it looks like it's trying to update, but never finishes, here's what you need to know.

As of the time that this article is being written, the lates verision of Wordpress is:  3.1.2 and you can download it here: http://wordpress.org/wordpress-3.1.2.zip  This version of Wordpress is stable with the 2.1 version of Authority Pro.  The only difference between 2.1 and 2.2 is the wordpress fix - there is no functionality difference.  So, you can revert to 3.1.2 by simply replacing the wordpress files and then installing ap 2.1.  This may also resolve other minor functionality issues within the dashboard too.

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